Shipping Policy

Sutton & Hide currently ships the active collection within Australia.

Shipping cost

Tracked standard delivery is currently free for the active Sutton & Hide collection within Australia. The delivery options available for your exact address are confirmed at checkout before payment.

Processing and personalised items

Personalised products are made to order before dispatch. Processing time can differ from ready-to-ship products, and items from the same order may be dispatched separately. We do not publish a fixed dispatch or arrival date unless it has been confirmed for the specific order.

Tracking

Tracking details are sent to the email address supplied at checkout when a parcel is dispatched. Check your spam or junk folder if the message is not visible.

Delivery timing

Delivery time varies by product, destination and carrier. Carrier delays, public holidays, severe weather and remote destinations can extend the journey. If an order is date-sensitive, contact us before purchasing so we can tell you what is currently known.

Address changes

Check the delivery address carefully before paying. If it needs to be corrected, email support@suttonhide.com.au immediately after ordering. We can only change an address before fulfilment begins.

Delayed, lost or damaged parcels

If tracking has not updated for an unusual period, the parcel is marked delivered but cannot be found, or the package arrives damaged, contact us with your order number so we can investigate with the carrier.

Contact

Email support@suttonhide.com.au.